Information hiding makes for great software but poor developer education and marketing. I read a tweet recently lamenting a runaway serverless edge function leading to a $3,000 bill in just 6 hours! One reply in the thread from another customer said they might leave the provider due to this
At the science museum, there's a tiny little exhibit where you can put on some glasses with special lenses that emulate how babies see. How well do they see? Spoiler: not well. Everything is like a big blurry shape moving around. Here's the thing... When you
For a developer service that has an integration starter or template, you often need some form of prerequisite before the experience can be fully "connected" like a database connection or API auth token. The default experience would be the template not working or throwing an error without this
ChatGPT is the fastest-growing app in the world. It wasn't the first to showcase GPT and it's not even the most advanced. So if it's not the first and not the best, then what is it? It's easy. Do you know what
You know the saying, "The first impression is the last impression." For someone using your product or open source project and learning it the very first time, is it any good? How do you know? Are you measuring it? How do you measure what "good" is?
Your first-time learning experience (FTLX) is an owned experience you create that teaches users how to use your product. This would be something like: * In-app onboarding * Course * Quickstart tutorial * Sample app * Readme There's another adjacent term, first-time user experience. That is used within the product context. I'
